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Here you will find answers to some of the most frequently asked questions about the different licensing options we offer for BusyCal & BusyContacts on macOS. If you don't find your question answered below, feel free to contact us.

We have also provided a comparison of the various licensing models we support here.

Is there a subscription fee?

No, not when you purchase directly from our online store. Our online store only sells you a non-expiring, non-recurring, perpetual license.

Some time by Q3 2021, BusyCal and BusyContacts will be available via subscription-only from the Mac App Store. Our apps are also part of Setapp, a cross-platform subscription service that offers you a curated collection of macOS apps under a single subscription.

What is a Perpetual license?

When you purchase directly from our online store, which offers you the same secure-buying experience as the app store, you're paying for a perpetual license that is yours to keep, forever. You own the version of the app you paid for, including all the updates released after the time of purchase until the time free updates expire.

This also means that there is no looking out for a BusyCal 4 / 5 / 6 etc. There's a single version of BusyCal and BusyContacts that we will continue to update and improve - and your license entitles you to all updates, both major and minor, for 18 months.

There are no recurring payments and no subscriptions. Once you pay for the product, you're making a one-time purchase, not a recurring one. You own the right to continue using the purchased version forever.

You can learn more about the different licensing models we support, here.

How long will my perpetual license remain valid?

You get a lifetime license that never expires, which means you own the version you paid for and can continue using it forever. However, your license is valid for 18 months of free updates starting from the date of purchase. This would include bug fixes, enhancements and new features - both major and minor. To continue to receive updates after 18 months, you will need to renew your license.

For instance, say you purchased BusyCal on the 1st of Jan 2020, when it was on version 3.6. You will be entitled to own all updates posted until July 2021. After the expiry date, you can continue using the last update that was released; say, version 3.24 - forever. If you then choose to renew your license, you will receive an additional 18 months of updates, starting from the date of renewal. This way, you can choose not to renew for six months, and renew only when an update we post interests you with a feature or enhancement you always wanted.

I thought I was going to get free updates and support till the end of time?

Starting with BusyCal 1 up to BusyCal 3, each has been a paid upgrade. The licensing model has been more or less the same; you pay for a version which you then get to keep forever. You get free updates for a certain number of months. A new paid upgrade is released, after which you stop receiving updates to the version you owned.

But a perpetual license sounds like a subscription?

If it were a subscription, you would be prevented from using the app unless you paid the renewal fee. This is not the case. You are entitled to use the app you paid for forever. Renewing your license is up to you.

How much will a renewal cost?

A renewal costs $29.99 (volume discounts apply) - entitling you to an exclusive 40% discount when renewing an existing license. This way, you pay the full price only once.

Why not do a paid upgrade instead for a major update?

This is the pattern we've followed since BusyCal 1 → 2 → 3. More or less, every 12 to 18 months, we issued a new paid update to the app and abandoned supporting the previous version entirely, which meant that customers on existing versions had to pay to upgrade or stay on the version they're on (exactly how it works with a perpetual license).

So why did we change? Releasing a major upgrade means changing the app's internal app identifier, which means everything that works already perfectly breaks for the user. Users have to go through a proper migration of their database, during which there is a chance that something might go wrong and the user may lose actual data. Then one needs to deal with backups and restores. There's also having to deal with a proper uninstall of the previous version, getting rid of installed extensions and leaving unwanted app cruft behind. Users still at times get double alerts from BusyCal 2 and BusyCal 3 where the uninstall after an update did not go as planned. It's a nightmare. Not to mention lost customers on App Store due to app being released as a brand new app (as the identifier changed), re-marketing and re-branding it whilst forcibly making UI changes to justify the 'major'-ness of the app - many times annoying our customers further with a steep new learning curve.

Secondly, everything around us has changed - literally. macOS updates have been a lot more regular and a lot more disruptive. iCloud / Google / Microsoft seem to be changing their service regularly. Something breaks, then we spend a month fixing it. Apple all of a sudden decides to break Reminders, and the burden is upon us to literally re-write a major portion of the app as a dot x.1 release only to fix this. For the user this is a minor bug fix while for us it's months of hard work, a major re-write and a lot of stress supporting this going forward (for months up to a year). Then iCloud decides to suddenly change something without notice, or introduce a new pressing change such as an app specific password requirement. It was Google last year, making sweeping changes and breaking many. Not to mention a myriad of CalDAV / CardDAV / Exchange flavors we have to deal with and support daily. A major part of our day outside of real development is spent looking at logs and network traces only to pinpoint bugs present in the CalDAV server our user is using. Suddenly last year, online meetings became a thing. All of a sudden all calendaring apps must provide some level of integration. We're quite literally providing a service on top of existing services that are constantly changing and evolving.

In short, the line that was previously drawn between bug fixes and major updates has almost diminished. It's become increasingly difficult to sustain without charging our customers monthly - like many companies now do; everything is a SAAS. Which is annoying.

So what do you do if you don't personally like Subscriptions and aren't getting paid at all for the work and support you've been doing for 5+ years with free updates? And making a new hire is impossible because they ask you for a fee that you no longer make as a company? You make it fair and begin charging for updates based on a set period - this way customers get big and small features irrespectively and we get paid for real work. The industry standard is 12 months. We switched to 18. We also kept renewals optional. Renew only if you find good value in our updates.

I've read everything and I am unhappy I won't get updates forever. I want a refund!

If you've purchased the app directly from us, you're entitled to a refund within 30 days of purchase, no questions asked. Please contact us so we may process this for you. If you've purchased the app from the Mac App Store instead, please reach out to Apple within 14 days of purchase.

Unfortunately we will not be able to refund an order if it was made outside of the refund window.

What if I have multiple licenses for the same product?

To keep it simple, the expiry date is tied to your registration code. Conversely, if you were to purchase 10 copies of BusyCal today, you will be issued a single registration code. All your devices using this registration code will share the same period of 18 months and expire at the same time.

What if I own both BusyCal and BusyContacts?

You will have to renew both products separately. Each product renewal will be 40% off the original price separately, i.e. a renewal will cost you $29.99 after a 40% discount applied to $49.99 (original price).

Do I need to download and install the app again after renewal?

No. Once you renew your license, you can continue using the version you have or update to a more recent version in case there is one available.

When it comes to renewal, will I have to renew all the licenses under the registration code or can I pick a quantity?

If you originally purchased 10 licenses and your 18 month period of free updates is over, you will normally only be able to renew all of these licenses at the same time, since the renewal is tied to your registration code instead of individual device activations.

If you only wish to receive new updates for a subset of macs, the easiest thing would be to make a new purchase. Since you are an existing customer, you can use the 'Sidegrades and Upgrades for Existing Customers' option to purchase an upgrade instead. The only thing to note is that you will have to use the newly generated registration code against this new purchase in order to utilize the 18 months of free updates.

What if I don't renew my license?

If you don't want to renew your license after the 18-month period, you can continue to use the version of the app that you have, for as long as you want, but you won't be able to receive any further updates, this includes critical bug fixes. To receive new updates with new features, enhancements and bug fixes, a renewed license will be required, entitling you to own another 18 months of updates.

In most cases, not renewing a license will not affect you in any way or form, however this isn't guaranteed. At times a new version of macOS can deprecate certain features or remove support for them entirely, prompting app developers to make changes to fix crashes or fulfill additional requirements. An example is the shift from 32-bit to 64-bit, or more recently the shift from Intel to Apple Silicon, which required a lot of work to ensure compatibility. In recent months iCloud also made unannounced changes that broke Reminders and to-do sync for a majority of our users, for which we had to swiftly add native Reminders sync support.

You can always change your mind at any time. Not renewing a license does not prevent you from using the app. You simply miss out on updates that are rolled out. You can keep using the app for months / years / decades before you decide to renew your license and get back onto the latest version.

Will I have to renew my license for all my devices?

When you renew your license, you're renewing the license tied to a serial code for all your macs. If you own multiple macs and use the same serial number on all of these, you only need to renew your license once and continue using it on all your personal devices. The only time we ask users to buy and renew additional licenses is when these are used on non-personal, work machines.

What about major app releases? Will I need to make further purchases?

No. Instead of developing a major paid update and timing it with the release of the new version of macOS each year, we have instead decided to make it simpler for ourselves and our users. Instead of marketing BusyCal as 'version 4' and trying to sell it as a paid upgrade, there will only every be a single version of BusyCal that you renew a license for, in case you wish to see an additional 18 months of innovation. Users will continue to receive meaningful updates, including major new features, critical fixes, performance improvements and enhancements as part of their renewal.

I don't remember signing up for a perpetual license, why do I have to pay for a renewal again?

No, you do not have to pay again. Renewing a license is completely optional. That is the whole point.

When you purchase BusyCal 3, for instance, there is always a chance of 'BusyCal 4' releasing a few months down the line, as a separately paid upgrade. In that case, you're now stuck with an app you just paid $49.99 for and it already has begun to feel dated since it's no longer supported.

With our '18-months of updates included' license, everyone's treated equally, and you get far greater value for the money spent. There is no longer a BusyCal 4 / 5 / 6 but a single version that keeps improving - you enjoy 18-months of improvements (both minor and major), and when the time is up, you choose whether you wish to renew the license for another 18 months or stick with a 'good enough' version you're currently content with.

Why am I asked to renew my license? I just purchased it.

As explained in this question, you are entitled to 18 months of free updates, starting from the date of purchase.

You do not have to renew the license if you do not wish to do so. This will simply mean that you will have to download and install the last eligible update covered by your license, as explained here.

If you have installed a more recent update not covered by your license, you will automatically be directed to the last eligible version. Simply follow the instructions on screen when prompted.

I just updated the app from an older version and it tells me I'm not eligible and now need to downgrade? Why did it let me update to begin with?

Our shift to the new licensing model means that users updating BusyCal or BusyContacts from an older version to a new version would be met with an unfriendly prompt, informing them that they're not eligible to use this particular update and that they need to downgrade. We're sorry. There's no easy way around this.

Older versions of our app did not contain the required code to perform license eligibility checks. Also, in case you download the latest version of the app from the website, you may find that your license does not permit you to use this particular version and that you need to downgrade.

You will need to downgrade to a version that your license covers and continue using that forever, unless you wish to instead renew your license and receive an additional 18 months of updates.

You can download an older version from here:

You can renew your license from here.

The app tells me that my license expires on the 1st of Jan, 2021. Why?

Users that purchased the app between 2016 and 2021 had their licenses expired 18 months starting from the date of purchase.

If you had bought BusyCal or BusyContacts in 2016, for instance, your license in fact was originally entitled to updates till around the begining of 2018. However, we decided to not charge anyone till the begining of 2021 and extended all previously expired licenses to the 1st Jan, 2021. During this time, you continued to receive all updates for free.

You can choose to renew the license and continue receiving updates for another 18 months if you wish from here:

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I just updated to the latest version of the app and it tells me my license has expired

As explained here, we extended all expired licenses to last up to the 1st of January 2021 irrespective of when these expired (since 2016). In case you've just downloaded an update and are being informed that you're not eligible to use the update, you may downgrade to an earlier version that was released before the 1st of January 2021, or renew your license to own another 18 months of updates.

To install a previous version of the app you're still entitled to, please click on the relevant link:

From this page, click on the Download this version link against an update that was released before your license expiry date.

Isn't this just like a yearly paid upgrade, then?

Sort of - but it's not yearly. It's every 18 months.

Just as users of BusyCal 1 upgraded to v2, and then from v2 to v3. The only difference being that BusyCal 3 has offered around 4 years of free updates. With macOS receiving yearly updates, many times breaking existing features offered by our apps or increasing the overall burden of providing support for newer system-wide features, it makes a lot more sense to charge for updates spanning over a number of months, instead of trying to win a race against time and re-marketing the same app in dubious new ways, usually offering minimal value for money.

What if I prefer the Mac App Store instead but strongly dislike subscriptions?

We get it. Subscriptions aren't for everyone.

Part of the reason why we did not push for a paid upgrade for over 4 years (that's 4 years+ of continuous development & support) was because deep down we felt Apple may offer developers with another licensing option, one where we're able to offer free trials to our users and have the flexibility of distributing optional paid upgrades. After years of waiting, it's now clear that Apple sees the App Store suited particularly well for subscriptions instead.

Since we are looking for a sustainable future in building and supporting our complex applications, we decided the only way forward is to offer an optionally renewable, perpetual license directly via our store (something Apple does not plan to offer), while offering a subscription on the Mac App Store. A win-win.

I’ve already paid via the Mac App Store for a previous version of the app. Must I pay anything to continue using that version? If so, why?

As explained here, the Mac App Store version is only going to offer a subscription moving forward. If you continue using the app you had already purchased, updating to the latest version on the App Store will prompt you to pay a monthly or a yearly subscription. Your only option is to switch to our direct, non-subscription model in case you don't want to pay a subscription fee.

You can switch to our direct version by following these steps. Although you will not have to pay to switch to our direct version, you will only be eligible for free updates for a total of 18 months on top of the original purchase date (i.e. from the App Store), as explained here.

I'm subscribed to the subscription apps on the Mac App Store, but want to purchase a direct copy. Can I transfer my license?

It is not possible to transfer your subscription based license from the App Store directly. As the App Store uses a subscription model with very different pricing compared to what is offered directly by busymac.com, and is managed by Apple directly, you would need to first cancel your subscription from the App Store, then purchase a copy from our online store. Users can manage App Store subscriptions via the following link: https://support.apple.com/en-us/HT202039

Unfortunately, Apple provides us no way to refund subscriptions in any way. If you’re looking for a subscription refund, we recommend reaching out to Apple support.

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Will the App Store subscription support family sharing?

Yes it will.

I own a copy from App Store before a subscription version was made available. Can I transfer this license over to the direct version?

The old version of BusyCal 3 and BusyContacts on the App Store have been discontinued. Instead, new versions will soon be introduced under the subscription model. If, for instance, you own a copy of BusyCal 3 from the App Store, you can transfer your license over to the direct version at any time by simply downloading and installing the currently available trial version from the product page. Here are the steps:

1) First, make sure you have the existing App Store version of the app installed. In case you don't have it already installed, you can download it from your purchased history as explained here: https://support.apple.com/en-ae/guide/app-store/fir0fb69db23/mac

If it's BusyCal you're downloading from the app store, make sure it is version 3. For version 2, you will need to make a separate upgrade from here.

2) Next, simply download our trial version and install it over the app store version. Here are the links:

3) Launch the app and click on the app's name in the top menu bar and then on 'Register...'

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4) This will switch your license over to our direct, perpetual license

After you have installed these versions, you will be prompted automatically if your license needs to be registered or renewed in case you purchased the copy 18 months ago. In case you do not wish to renew the license, you will be given the option to download the last update you were entitled to download for free.

In case you have not yet registered your copy after installing the direct version, you may see a prompt requesting you to register your copy. This is required to validate and assign a license (serial number) against the installed copy. As an exclusive offer for our App Store users, your newly registered copy will be eligible for 18 months of free updates without paying the renewal fee.

You can register your copy by clicking on the app's main menu item, which would be BusyCal or BusyContacts, and then on Register.... You will need to enter your iCloud email address in order to receive a new license key.

I want to exchange my direct license for an App Store's subscription

This is unfortunately not possible. As the App Store uses a subscription model with very different pricing compared to what is offered directly by busymac.com, and is managed by Apple directly, you would need to subscribe to the App Store separately. If your direct purchase was in the last 30 days, you would be entitled for a refund. Please contact us so we may refund your copy. If your purchase is older than 30 days, we will not be able to process a refund.

What's included in the Mac App Store subscription?

BusyCal and BusyContacts are sold separately on the App Store, and so you will need to subscribe to the products separately..

Also note that BusyCal iOS is not part of a subscription. It is sold separately on the iOS app store for a one-time fee.

What if my App Store subscription lapses? Do I lose my data?

No. While the apps won't function without a valid subscription, your data will remain saved on disk. Any data synced to a CalDAV / Exchange service prior to the subscription expiring will remain synced to your online accounts. BusyCal does not remove / modify / alter any data.

I want to get a refund for a subscription I got charged by the App Store

Apple gives us no control over refunds in any way whatsoever. You will need to submit a request to Apple for a refund for any App Store app, including BusyCal and BusyContacts. This can be done by signing into reportaproblem.apple.com with your Apple ID.

BusyCal and BusyContacts on macOS is available via our online store as well as via a subscription from the Mac App Store. Since we've answered some of the most common questions already, below is a concrete comparison between the different licensing models to find out which one's better for you.

Direct from BusyMac.com

One-time purchase of a perpetual license you own for $49.99 USD (further discounts when purchasing both BusyCal and BusyContacts).

You can use the app on all of your Macs, including on that of your family members.

Benefits:

• Pay once and own the product

• Get updates a lot earlier

• Get exclusive access to beta versions

Caveats:

• Your purchase comes with free updates for 18 months (requires optional renewal at 40% off in order to receive another 18 months of updates).

Mac App Store (coming Q3 2021)

Subscription pricing $34.99 USD/year or $2.99 USD/month.

You can use the app on all of your Macs, provided you are the only user.

View and mange your subscriptions: https://support.apple.com/HT202039

Benefits:

• Subscribe once and never worry about updates or upgrades. You're always on the latest version.

• Purchase managed by App Store, which means easy install, easy updates, easy cancellation and refunds managed by Apple.

Caveats:

• No longer functions if your subscription expires

• BusyCal does not support the current date in the dock.

• BusyContacts has some minor sandboxing related limitations with its Activity panel

Setapp

Subscription pricing ~$107.99 USD/year, for dozens of apps.

View and mange your subscription via Setapp directly.

Benefits:

• A collection of hand-picked, glorious apps for a fixed subscription fee.

• Subscribe once and never worry about updates or upgrades. You're always on the latest version.

• Purchase managed by Setapp, which means easy install, easy updates, easy cancellation and refunds managed by Setapp.

Caveats:

• No longer functions if your subscription expires

• We receive a very small share of the subscription fee.

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